Terms & Conditions

Terms & Conditions

Standard Terms and Conditions ("the Conditions") for the Gatwick Meet and Greet Service.

You are requested to read carefully the Conditions of car parking and to follow the procedures recommended in the Conditions which are for your benefit. This is a legal document which contains contractual provisions. Your Statutory Rights are not affected.

THE CUSTOMER MUST RETAIN THE RETURN INSTRUCTIONS/NUMBERED RECEIPT FOR THEIR VEHICLE IN A SAFE PLACE TO PRESENT TO PARK MEET & GREET ON THEIR RETURN, TO COLLECT THEIR VEHICLE. IN THE EVENT THAT A RECEIPT IS LOST PARK MEET & GREET SHALL BE ENTITLED TO REQUIRE PROOF OF THE CUSTOMER'S IDENTITY


DEFINITIONS

In this Agreement the following words shall have the following meanings:

  • 'Cancellation Period' means the period which ends on the expiry of seven working days beginning with the day after the day on which the contract is concluded.

  • 'Car Park' means a secure site for which PARK MEET & GREET has a lease, license or appropriate permission to park vehicles on.

  • 'Vehicle' means a vehicle which is received by PARK MEET & GREET from the Customer but does not accept transit vans or any vehicle with a trailer.

  • 'Parking Period' means the period commencing when the keys to the vehicle are delivered to (or, if later, the last PARK MEET & GREET time that the Customer returns to the vehicle) and terminating at the time when the keys to the vehicle are handed back to the Customer (or, if earlier, when the Customer retakes possession of the vehicle).


1.BOOKINGS

1.1 Bookings through our website are deemed to be made when validated by the issue of an booking re PARK MEET & GREET reference number.
1.2 Bookings made by telephone are deemed to be made when confirmed by PARK MEET & GREET 's telesales operator.
1.3 Bookings made by post are deemed to be made when written confirmation is sent by . PARK MEET & GREET
1.4 Bookings made by any agent are validated by an email confirmation whether by CSV EXEL or any other format.
1.5 All services are subject to availability.
1.6 A booking confirmation does not entitle the Customer to any specified parking space or to priority over any other customer.


2. PAYMENT

2.1 Payment for a booking made by telephone or on PARK MEET & GREET 's website can only be made using MasterCard, Visa, Diners Club or Switch.
2.2 If payment by card is declined or if a payment Cheque is returned uncleared, PARK MEET & GREET reserve the right not to fulfill your booking.
2.3 All prices are quoted in pounds Sterling including VAT.
2.4 When a booking is made using an overseas credit card the card issuer will debit your account in your local currency at the exchange rate applicable on the date of processing. A conversion charge may be applicable.
2.5 Payments made via agent route are subject to such terms and conditions outlined in their heads of agreement.


3.CANCELLATION

3.1 The Customer has a right to cancel a booking during the Cancellation Period except where the service booked by the Customer commences within the Cancellation Period.
3.2 A booking may be cancelled in writing up to 48 hours prior to the date for which the service has been reserved.
3.3 The Customer is to inform PARK MEET & GREET of the cancellation in writing by email to [email protected]
3.4 Customers cancelling within 48 hours of the period for which the service is reserved shall be liable to pay the full price for the service booked (any abatement of the agreed price will be at PARK MEET & GREET 's sole discretion).
3.5 For the purposes of this Condition 3 the period for which the service is booked shall be deemed to commence at 01.00 hours on the commencement date for the service booked.
3.6 Under the Consumer Protection (Distance Selling) Regulations, you have 7 working days to cancel your booking, starting from the day after we confirm it. This cancellation period will be shorter if you have booked your vehicle in to us within that period, in which case it will end at the point when the contract starts (we hold that time to be at the point we dispatch our driver to come and collect your vehicle). Should you cancel, in writing, within that time, you will be refunded.


4.MEET & GREET AND PARKING

4.1 The Customer is advised to allow for sufficient journey time to arrive at the Airport Terminal at the meeting time you will have designated by PARK MEET & GREET or your travel agent. The Customer is required to telephone PARK MEET & GREET 20 minutes prior to their arrival at the airport to reconfirm their arrival time. The PARK MEET & GREET Driver will wait for 15 minutes after that meeting time unless the Customer has telephoned PARK MEET & GREET to advise of a further short delay in which case the PARK MEET & GREET Driver can be contacted to wait for the Customer's arrival.
4.2 The Customer on handing over the vehicle to the PARK MEET & GREET Driver must:
4.2.1 securely close all windows of the vehicle; and
4.2.2 remove all personal property from the vehicle; and
4.2.3 hand to the PARK MEET & GREET Driver the ignition keys to the vehicle.
4.3 The PARK MEET & GREET Driver will be authorized by the Customer to have the right to drive or otherwise take the vehicle on the public highway. PARK MEET & GREET Drivers are fully insured by PARK MEET & GREET for this purpose.
4.4 The Customer permits PARK MEET & GREET to bring and keep the vehicle on an PARK MEET & GREET Car Park and to move the vehicle to an alternative PARK MEET & GREET Car Park in the event of an accident or an emergency or to avoid an obstruction.
4.5 The Customer must telephone PARK MEET & GREET on 07866018786 at the time that they are in Baggage Reclaim of the Airport to notify PARK MEET & GREET they have returned to the United Kingdom and require their vehicle to be brought to the pick-up point by the PARK MEET & GREET Driver.
4.6 THE CUSTOMER SHOULD INSPECT THEIR VEHICLE AT THE END OF THE PARKING PERIOD OR AT THE EARLIEST OPPORTUNITY AND PROMPTLY REPORT ANY LOSS OR DAMAGE TO PARK MEET & GREET .

4.7 (4.7.1 to 4.7.2) PARK MEET AND GREET WILL ACCEPT LIABILITY IF IN BREACH OF CONTRACT OR NEGLIGENCE

4.7 PARK MEET & GREET will accept liability only when and to the extent that the same is caused by the negligence, willful act or default or breach of statutory duty of PARK MEET & GREET its servants or agents for:
4.7.1 any damage to the paintwork or bodywork of the vehicle;
4.7.2 any defect to the vehicle which renders it UN-drivable. In such circumstances PARK MEET & GREET will provide the Customer with a replacement vehicle, up to but not exceeding a vehicle equivalent to the size and type of a Vauxhall Zafira.
4.8 In the event that PARK MEET & GREET accepts liability for a defect to the vehicle that remains drivable PARK MEET & GREET will arrange for one of its pre-approved repairers to contact the Customer direct to carry out the necessary repairs.
4.9 Any Customer wishing to reclaim the vehicle prior to expiry of the booked and agreed Parking Period will be liable to pay the parking fee for the whole of the Parking Period.
4.10 Any Customer who reclaims the vehicle after the expiry of the booked and agreed Parking Period will be charged a supplement of £10 per day.
4.11 Neither the Customer nor any other person shall have the right to remove the vehicle prior to payment in full of:
4.11.1 the parking fee for the Parking Period; and
4.11.2 any fuel purchased by PARK MEET & GREET for the vehicle; and
4.11.3 any recovery fees paid by PARK MEET & GREET in the event of a breakdown or mechanical failure of the vehicle.
4.12 It is the duty of the Customer to ensure that the vehicle is in a proper roadworthy condition prior to leaving the pick-up point or PARK MEET & GREET premises and entering onto the public highway.
4.13 A Customer must produce the numbered receipt provided by PARK MEET & GREET when reclaiming the vehicle. In the event that a receipt is lost PARK MEET & GREET shall be entitled to require proof of the Customer's identity.
4.14 Park Meet and Greet shall not be obliged to release the vehicle to a third party without the written authority of the Customer.


5.CUSTOMER'S LIABILITY

5.1.1 The Customer warrants to PARK MEET & GREET that at the commencement of the Parking Period, the Customer's vehicle is in a safe and roadworthy condition, has a current MOT certificate (if required by law) and a valid road tax disc (displayed in the front windscreen of the vehicle) and that no dangerous toxic or illegal substances have been left within the vehicle.


6.1 to 6.4 PARK MEET AND GREET WILL ACCEPT LIABILITY IF IN BREACH OF CONTRACT OR NEGLIGENCE

6.1 PARK MEET & GREET does not accept any responsibility or liability for any theft, loss or damage to:
6.1.1 any personal property or personal items left within the vehicle whilst on PARK MEET & GREET 's premises (whether or not during the Parking Period) or;
6.1.2 for any personal property (including traveling luggage) of the Customer or any person traveling with the Customer either when on PARK MEET & GREET 's premises or whilst traveling between PARK MEET & GREET 's premises and the airport.
6.2 PARK MEET & GREET does not accept any responsibility or liability for any damage to the windscreen or any other glass in the vehicle.
6.3 PARK MEET & GREET does not accept any responsibility or liability for damaged or punctured tyres or any scuffs or damage to steal or alloy road wheels.
6.4 PARK MEET & GREET does not accept any responsibility for any loss in the event that the Customer's return instructions/numbered receipt for the vehicle is either lost or stolen which is subsequently presented to PARK MEET & GREET by a third party who uses it to fraudulently to take delivery of the Customer's vehicle.


7.COMPLAINTS PROCEDURE

7.1 Nothing in this procedure restricts the Customers right to pursue remedies through the Court.
7.2 When collecting your vehicle please inspect your car thoroughly and damage should be reported to PARK MEET & GREET before you leave the airport. If damage is not noted at airport terminal then it may result in the client not having a successful claim.
PARK MEET AND GREET WILL ACCEPT LIABILITY IF IN BREACH OF CONTRACT OR NEGLIGENCE
7.3 Subject to receiving the Customer's co-operation in supplying any additional information which is required in relation to the complaint and (if required) the vehicle being made available for inspection PARK MEET & GREET will deal promptly with the complaint.
7.4 A complaint will initially be dealt with by 's Customer Services Department.
7.5 PARK MEET & GREET 's Customer Services Department will endeavor to give a written decision in respect of the complaint within 30 days of receiving the same. This period may need to be extended in the event of any delay in the Customer supplying further information which is required or there being a delay in the vehicle being made available for inspection.
7.6 In the event of a complaint relating to alleged damage to a vehicle the Customer will make the vehicle available for inspection by PARK MEET & GREET prior to any repairs being carried out thereto.
7.7 The Customer should send all written complaints to [email protected]


8.MISCELLANEOUS

The paragraph headings do not form part of these conditions and shall not be taken into account in the construction or interpretation thereof.


9.JURISDICTION

The Contract between PARK MEET & GREET and the Customer and any person traveling with the Customer shall be governed by the laws of England and Wales and these Conditions shall be construed in accordance with the laws of England and Wales and the parties hereby consent to the exclusive jurisdiction of the Courts of England and Wales

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